“The Secret of Talking is Listening”. This is a quote from the film with Matt Damon and Scarlett Johannson called “We Bought a Zoo”.

Flipping through TV channels today, I heard this line in the middle of this movie. I was intrigued with a film writer’s idea of effective communication.

Is this good advice?  Sure…listening is always important. However, this film line fails to encompass the broader complexities of effective communication, conflict resolution or healthy relationships.

The film writer, I suspect, is using semantic shorthand to correlate the notion of of “talking” with “communication”. However, listening is only one aspect of effective communication.

Other “secrets” of good communication are patience, managing emotions, clarifying misunderstandings, using solution focused, objective language, being aware of tone of voice and non-verbal behavior, such as eye rolls and sighs that convey disgust, and the use of techniques such as “paraphrase” and “reflection of feeling”, just to touch the surface of some strategies and  elements of healthy and effective interpersonal communication.

Yes, a Hollywood film writer seemed to have collapsed a highly complex series of interpersonal transactions into a sound bite, “The Secret of Talking is Listening”.  “Listening” is simply one essential and fundamental aspect of increasing the probability that an interpersonal communication event will leave both parties feeling satisfied.

Perhaps it is not a figure of speech for the film writer to write: The Secret of Talking is Listening”. Have effective communication skills and techniques been kept a “secret”?  Have school systems in elementary school and secondary school given our children enough classes in this subject of effective communication, conflict resolution, managing emotions, managing anger, and using solution-focused communication?

I believe it is time to stop keeping these skills and techniques a “secret”, and have public school systems, colleges and adult education courses teach the basics of interpersonal communication and conflict resolution, anger management, and staying connected even when communication conflict gives us the feeling that we want to either run away or attack.

ACTION STRATEGIES:

1) Notice how you respond when you feel misunderstood or hurt during a conversation. Do you tend to use attack language, or do you detach, not telling the other person why you are upset?

2) How do you listen? What are the elements of effective listening skills?

3) Do you know how to use techniques such as “Paraphrase” and “Reflection of Feeling” during interpersonal communication?

4) If you feel that effective communication skills and techniques have been kept “secret” from you, take steps to learn new skills and techniques to apply during a moment of interpersonal communication difficulty or breakdown. This could improve your personal relationships, professional relationships, your stress reduction plan and your overall health.